Returns & Exchanges

We (Disbagus) do not accept returns/refunds under any circumstances, unless specified in cases as,

Returns are accepted only under the circumstances of broken on arrival (to be reported with video of the broken product within 24 hours from the date of receiving). In such cases, the customer is requested to send us the customized gift back, which we would fix and send back again.

Disbagus does not accept returns or exchanges due to a change of mind, as all our products are custom-made and personalised to your order specifications.
However, if your item is damaged, defective, or incorrect upon arrival, please contact us within 4 days of receiving your order at shop.disbagus@gmail.com with supporting photos, and our team will review your request.

If a return is approved:

• The product must be returned in its original packaging, unused, and in resellable condition.
• Return shipping costs will be borne by the customer, and customers are responsible for arranging their own shipping.
• Once the returned product is received and accepted, we will either repair or replace the item, or issue a refund within 7 business days.
• Shipping fees are non-refundable.

We will notify you via email once your return has been processed.

We reserve the right to deny accepting the order and to cancel the accepted order with/without refund anytime before the delivery date due to practical issues that might raise up in production process due to the nature of the art.

As all Disbagus gifts are custom-made and personalised to your preferences, we’re unable to accept cancellations once an order has been placed. Please review your details carefully before confirming your purchase.

We do not hold responsibility for inconveniences incurred due to any such circumstances of cancellation or delay and once cancelled/refunded. We do not hold any obligation or compensation of any sort. Customer/user discretion and risk advised before placing the order. In adverse cases of any customer making a claim on damages caused for whatsoever reasons, the maximum amount of charges that can be claimed is less than or equal to the charges / payment made by the customer for the product.

By using this website, you agree to the courts at Haryana, India only shall have exclusive jurisdiction in all matters arising out of or related to this agreement or the use of this website.

By placing an order with us through the website, or though our payment links www.disbagus.com, you agree to the above mentioned terms and conditions.